Set the Tone for Kindness and Respect

Set the Tone for Kindness and Respect

When visiting a doctor’s office, patients and their family members are often feeling nervous and vulnerable. A little kindness and compassion on behalf of the office staff goes a long way in making their visit more comfortable. We all learned The Golden Rule in kindergarten – treat others as you would like to be treated. In a physician’s office it is important to be more than merely polite. Listen carefully, make eye contact and address patients as Mr. or Ms., sir or ma’am. Explaining any delays and wait times will demonstrate respect. The doctor’s patients are your customers, so be sincere when you thank them for coming.

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